Troubleshooting
Browse all CAYLET eSIM articles in the Troubleshooting category.
Why Does My eSIM Show an IP Address in Another Country?
Why does a travel eSIM show an IP in Singapore, Hong Kong, or another country while you are somewhere else? Learn about home routing, local breakout, CGNAT, ASN, IP geolocation databases, and troubleshooting.
Can You Transfer an eSIM to a New Phone? Complete Upgrade Guide
Can you move a travel eSIM to a new phone? Learn how eSIM transfer works on iPhone, Samsung Galaxy, and Google Pixel, what provider restrictions apply, and the safest upgrade order.
Accidentally Deleted an eSIM? How to Reinstall or Recover It
Deleted a travel eSIM by mistake? Learn the difference between turning off and deleting an eSIM, whether the QR code can be reused, and how to reinstall on iPhone, Samsung Galaxy, and Google Pixel.
eSIM Installed but Not Working? A Complete Troubleshooting Guide
Installed a travel eSIM but have no internet? Check coverage, plan status, mobile data selection, roaming, APN, supported networks, and phone settings in the correct order.
Why Is My eSIM Data So Slow? Complete Speed Troubleshooting Guide
Does your travel eSIM show 4G, LTE, or 5G but feel slow? Check high-speed data, throttling, congestion, signal, partner networks, 5G versus LTE, VPNs, hotspots, APN settings, and phone configuration.
eSIM Stuck on Activating or Unable to Activate? Complete Fix Guide
Is your eSIM stuck on Activating, unable to activate, or failing to install? Learn how to separate profile installation, device activation, plan activation, and first network connection, then troubleshoot iPhone, Samsung Galaxy, and Google Pixel.